Your New Role and Team
Sanctuary, a world leader in building AI-based control systems for humanoid robots, is looking to hire a Deployment Lead to oversee the deployment of advanced humanoid robotic systems at customer sites.
Reporting to the Head of Special Projects, the role will manage the end-to-end delivery process, ensuring that our innovative solutions meet both our high standards and customer expectations. This role requires a unique blend of technical expertise, project management acumen, and a passion for robotics.
Our Success Criteria
- Lead the deployment of robotic systems at various customer locations, managing all aspects from initial planning to support and maintenance.
- Achieve a reduction in deployment cycle times through efficient planning and execution, aiming for continual improvement in process speed without compromising quality.
- Serve as the primary point of contact for customers during the deployment phase, ensuring clear communication and effective resolution of issues.
- Maintain high levels of customer satisfaction measured through post-deployment surveys, ensuring that customer relationships are strengthened and potential for repeat business is increased.
- Collaborate with engineering and product teams to understand and communicate technical requirements and potential challenges in the deployment of robotic solutions.
- Develop and maintain comprehensive project plans, ensuring timely completion and adherence to budgets.
- Conduct site assessments to integrate robotic systems with existing customer infrastructure.
- Coordinate with cross-functional teams including sales, engineering, and support to align project objectives and company goals.
- Oversee the training of customer personnel on the use of new systems and provide the necessary documentation for future reference.
- Monitor and report on the status of deployments, including risk management and mitigation strategies.
- Manage deployment budgets effectively, ensuring projects are completed within financial constraints while achieving all project deliverables.
- Adhere to all applicable industry standards and regulatory requirements during each deployment, ensuring full compliance and documentation.
- Foster a culture of continuous improvement by collecting feedback and lessons learned from each deployment.
Your Experience
Qualifications
- Master's degree in Robotics, Mechanical Engineering, or a related field, and/or equivalent experience
- Project management experience, ideally within the field of robotics or technology deployment
- Proven ability to manage key stakeholder relationships
- Deep understanding of robotics and system integration in commercial or industrial settings
- Ability to travel up to 50% of the time to customer sites
- Obtained or eligible to obtain work authorization for Canada and the United States
Skills
- Strong leadership skills and the ability to manage multidisciplinary teams.
- Excellent communication and interpersonal skills
- Proficiency in project management tools and methodologies
- Familiarity with cross functional team project management
- Excellent time management and multitasking skills
- Adapt to ambiguous situations and generate clarity
- Ability to analyze and problem solve complex challenges
Traits
- Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems
- Customer-centric mindset
- Personable and able to work across multiple levels of the organization
- Optimistic listening and conflict resolution capabilities
- Demonstrated ability to influence others without authority
- Eager to take on new challenges with tenacity and positivity
- Patience, persistence, and attention to detail when resolving performance issues
- Obsession with bringing human-like intelligence to machines
Working at Sanctuary AI
Sanctuary AI is an equal opportunity employer; employment with Sanctuary AI is governed based on skills, competence, and qualifications and will not be influenced in any way by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. In 2023, Sanctuary AI moved into a state-of-the-art office facility and has been recognized by LinkedIn as a Top Startup company.
Compensation and Benefits
Sanctuary offers a market-leading compensation package that includes competitive salaries, equity stakes, and a full suite of benefits for permanent employees, encompassing health coverage, paid time off, cutting-edge work facilities, and worksite flexibility by role. Our commitment to fairness ensures that our total compensation consistently surpasses market standards.
About Sanctuary AI
Founded in 2018 by Geordie Rose, Olivia Norton, and Ajay Agrawal, Sanctuary AI is a Vancouver, Canada-based company. Sanctuary AI is on a mission to create the world's first human-like intelligence in general-purpose robots that will help us work more safely, efficiently, and sustainably. And in the not-too-distant future, help us explore, settle, and prosper in outer space.
Members of the Sanctuary AI team founded D-Wave (a pioneer in the quantum computing industry), Kindred (first use of reinforcement learning in a production robot), and the Creative Destruction Lab (pioneered a revolutionary method for the commercialization of science for the betterment of humankind). The team has experience launching market-defining innovations rooted in previously unsolved and deep scientific problems.
Recruiting & Employment Agency Notice:
Recruitment and hiring is conducted internally by Sanctuary AI. We are not seeking or soliciting any new agency partnerships or agreements at this time . Any employment agency or professional recruiter ("Agency") that provides an unsolicited resume(s) or otherwise presents a prospective job candidate through the Sanctuary AI career site or directly to any Sanctuary AI employee, irrevocably grants to Sanctuary AI the unrestricted right to engage, hire, or contract with that candidate at Sanctuary AI's sole discretion without any compensation to the Agency. We appreciate your interest in working together, and should the need arise our Talent Acquisition team will contact any external firms directly.