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Alida Strengthens Relationships Between Customers and Brands With New Mobile Capabilities
Tuesday, May 2, 2023Company Profile | Follow Company
Vancouver, BC, May 2, 2023--(T-Net)--Alida, a leader in experience management, today introduced new innovative capabilities in the Spring 2023 product release of its industry-leading Total Experience Management (TXM) platform.
The enhancements, including new mobile feedback capabilities, help organizations build stronger connections with hard-to-reach customers through channels that best suit their needs.
Riaz Raihan, President of Products and Engineering, Alida (formerly Vision Critical)
"Consumer needs are changing faster than ever before. If organizations want to keep pace, they need to leverage CX tools that meet customers where they are," said Riaz Raihan, President of Products & Engineering, Alida. "Today's release unlocks new and timely ways to engage with consumers, allowing organizations to take action faster on in-moment customer feedback to make impactful business decisions."
The Spring 2023 product release provides Alida's customers with the ability to:
Seamlessly engage with community members through a new mobile app
Give your mobile app reviews context in the overall customer journey thanks to new social listening capabilities
Increase engagement over time through enhancements to multi-channel surveys
Achieve greater control over survey design and analysis to gain new insights and communicate results faster
About Alida
Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth.
That's why Alida created its Total Experience Management Platform; a comprehensive CX solution powered by a highly-engaged, verified, always-on community of your most engaged customers that fuels sustainable business impact.
With Alida, innovative companies like HBOMax, Adobe, Lululemon, and LinkedIn can anticipate their customers' ever-evolving needs to make better decisions, build long-term relationships, and grow businesses that stand the test of time.
Over 176 million people globally have used Alida's Total Experience platform to inform over 60,000 customer experiences initiatives.
Join us on our mission to put truth into action at www.alida.com and @alidaTXM
Company Snapshot |
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Alida (formerly Vision Critical)
Vancouver, BC (InfoTech)
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