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Alida Brings Deeper A.I., Analytics, and CXM Integrations to its new Fall 2021 Product Release
Thursday, October 28, 2021Company Profile | Follow Company
The Alida TXM platform enhances capabilities in customer, employee, product, and brand experiences for its 165M users
Vancouver, BC, October 28, 2021--(T-Net)--Alida, a visionary leader in Total Experience Management (TXM), today delivered its Fall 2021 product release. Alida brings new capabilities in customer experience (CX), employee experience (EX), product experience (PX), and brand experience (BX).
New product features include AI-driven text analytics and dashboards, improvement to administrative tasks for Alida Touchpoint users, and easier integration into 100s of third party customer systems. Alida also introduced a Diversity, Equity, and Inclusion (DE&I) solution that enables organizations to change their DE&I program from an afterthought to a core practice valued across the enterprise.
"Today's release builds on our market-leading Customer Experience Management (CXM) products and services," said Riaz Raihan, President of Products & Engineering at Alida. "No other platform combines such a powerful and feature-rich set of solutions to collect, unlock, and act on customer and employee insights. With Alida's DE&I offering, organizations can now truly uncover employee sentiment and manage DE&I programs that have impact."
The Fall 2021 product release enhancements include:
Deeper understanding of customer perception with AI-infused text analytics and dashboards
Deliver holistic product, customer, brand, and employee experiences with diverse perspectives from both employees and customers
Improved respondent and admin experience for Alida Touchpoint users
Zero-touch automation & streamlined workflows to close-the-loop on customer feedback
Curated integrations to enhance customer intelligence, boost engagement, and improve customer satisfaction and loyalty
Robust set of APIs to help stakeholders benefit from the data managed in the Alida platform
For more information on Alida's products and how they can help your organization uncover and action your customers' truth, visit www.alida.com/products.
About Alida
Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. Alida created Alida TXM (Total Experience Management) to fuse the voice of customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences. Iconic brands like Twitter, Toyota, and J. Crew choose Alida, formerly Vision Critical, to build stronger brands, happier workplaces, winning product portfolios, and lasting customer relationships.
Follow us at www.alida.com and engage with us on social media @alidaCXM.
Company Snapshot |
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Alida (formerly Vision Critical)
Vancouver, BC (InfoTech)
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