Job Description

Overview

Are you interested in applying your talents and knowledge and gaining valuable experience to support worker health and safety? Working on our I&T team is a unique opportunity to do work that matters. The Business, Security & End User Services (BSES) department is seeking a Technology Enablement Specialist II (TES II) to join our team, where our focus is always on our end-users and prioritizing the client experience.

Reporting to the Manager, Technology Enablement, the Technology Enablement Specialist II (TES II) plays a key role in the user experience, capability exploration, and learnings of end-user (EU) technologies to support the needs of WorksafeBC employees. The purpose of this position is to ensure a positive user experience as our employees understand, use, and adopt EU technologies throughout its lifecycle, including the introduction of new and enhanced capabilities, and the upgrading and retirement of EU technologies.

WorkSafeBC has adopted a hybrid model offering opportunities to work remotely and onsite based on the operational needs of the position.

What you'll do

As a Technology Enablement Specialist II, you will:

• Manage intake channels to gather user feedback and prioritize user requests relating to EU technologies
• Explore innovative approaches to capture and analyze user experience data from clients using EU technologies
• Participate in requirements gathering sessions to understand business needs and explore possible technology options with EU technologies
• Document and communicate end-user impact of technology changes to stakeholders
• Build, manage, and promote EU technology learnings to be shared across the enterprise
• Act as a champion for EU technologies, including MS Windows, M365, and associated hardware
• Possess and maintain expert level knowledge of EU technologies
• Lead continuous improvement activities that expand and enhance the use of EU technology platform capabilities across the organization
• Present on various technology topics to a non-technical audience that focuses on enabling technology and creating business value

Is this a good fit for you?

We're looking for someone who can:

• Develop end-user training and reference materials for EU technologies following corporate writing standards and guidelines
• Educate end-user community on EU technology capabilities
• Gather and compile user feedback using various usability tools and producing related usability metrics and reports
• Evaluate new EU technologies and identify its benefits, risk, and impacts to the business
• Research current EU technology capabilities, identify enablement opportunities to align to business needs, and present findings and viable solution to non-technical stakeholders
• Translate technical and business requirements into tangible, measurable value and user-specific improvements for the customer-facing teams.
• Partner with the SME from various lines of business to develop, review, and validate communications content as related to EU technologies and platforms
• Communicate effectively to internal and external stakeholders and solicit feedback through large group sessions
• Narrate and visualize business processes for stakeholders to understand the business problem that need to be solved

Your experience and educational background:

• An undergraduate degree in information technology, business management or knowledge management or similar related program
• At least 6 years of real-time work experience in an IT technical support or delivery role which includes at least 5 years' experience working in a role specific to supporting and enabling end-user technologies for staff

An equivalent combination of education and experience may be considered.

If you require an accommodation in the assessment process, please email the Recruitment Testing Accommodation (SM) at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

WorkSafeBC requires all employees to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work - and life.

WorkSafeBC has adopted a hybrid model offering opportunities to work remotely and onsite based on the operational needs of the position.

Learn more about what we offer.

You will be required to successfully meet WorkSafeBC's requirements with regards to a criminal record clearance.

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.