Job Title: Tier 2/3 Technical Support
Job ID: SP52414231222
Our client is looking for Technical Support with O365experience. Experience in project work is also ideal either leading a specific component or the ability to independently work.
What you will be doing: - Level 2 & 3 Support troubleshooting hardware (laptops, desktops, printers, meeting room equipment and software)
- Coordinate and build new device setups for new and existing employees
- Operational support for users locally and remote
- Build and support technologies such as kiosks, digital displays, stingray players, meeting room equipment, iPads, cellphones
- Maintain many forms of inventory.
- Perform software/firmware upgrades on access points such as kiosks and digital displays.
- Prepare and maintain documentation for Information Technology Group as well as end-users.
- Perform other duties as required.
What you need to have: - Customer service-oriented, with an emphasis in communication verbal or written
- A+ certification, ITIL are strong assets
- Level 2 & 3 troubleshooting diagnosing for hardware and software
- Proficient in SCCM, group policies, automation, scripting
- Hardware - Laptops, Desktops, Office, MS teams, Skype, ServiceNow, Exchange, Active Directory, Windows 10, 7, 8.1, Mobile Iron, Intune
- Nice to have: Palo Alto Global protect VPN, MobileIron, Intune, Crowdstrike, Microsoft Dynamics
- Critical thinking, problem-solving, time management are key
- Ability to work with little to no supervision.
For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com
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