Job Description

Job Title: System Support Engineer

Job ID: JM313558528

Our client is looking to hire a System Support Engineer who will be responsible for the following:

• On-call support to external customers and partners via telephone, online, and email systems.
• Troubleshooting and providing workarounds to complex problems: consulting user guides, technical manuals and other documents to research and implement solutions for customer issues.
• Quality assurance testing and support of the Spectra ICS products.
• Deployment and monitoring of product releases and other miscellaneous software upgrades to our customers.
• Interact and work with Software Development teams to investigate and resolve customer production issues.
• Develop and maintain user manuals and other product documentation for user training and system operation.
• Provide on-site support and training to our customers, as required.

You will possess the following skills or knowledge, which you have gained through a combination of education and practical experience:

• Excellent troubleshooting, organizational, time management and problem solving skills.
• Strong written and verbal communication skills: able to work closely with clients and internal staff to understand and communicate technical issues.
• Demonstrated ability to deal effectively with customers and partners: able to tactfully deal with and resolve challenging demands by customers in a positive and professional manner.
• Knowledge of Windows 2012/2016 Servers and Windows Networking (TCP/IP, DNS, DHCP, Active Directory and associated services).
• Oracle and SQL knowledge.
• Ability to deal with stressful situations and work well under pressure with strict deadlines.

Qualifications:

• Diploma in Computer Science or related field
• Clear fluent English is a MUST
• Willingness to work on a shifting schedule and occasional weekend assignments
• Willingness and ability to travel to the US to provide on-site support (<10%) They expect 2 - 3 days every 6 months
• Linux experience considered as an asset