Job Description

Sierra Wireless (NASDAQ: SWIR) (TSX: SW) is an IoT pioneer, empowering businesses and industries to transform and thrive in the connected economy. We are a growing organization with a clear vision for being the IoT partner of choice for wireless device-to-cloud solutions. Our values of Innovation, Execution and Trust are the guiding principles in everything we do. Sierra Wireless has over 1,000 employees globally and operates in North America, Europe and Asia. For more information, visit www.sierrawireless.com .

Our Commitment to Inclusion, Equity and Diversity

At Sierra Wireless diversity is valued and celebrated. We strive to foster an inclusive organization. As a proud equal opportunity employer, we welcome people of every race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status to grow their careers here.

Job Summary

We have an opportunity for a Senior Advisor, Customer Engagement & Corporate Sustainability to join our Corporate Quality team in our Richmond, BC headquarters. In this role, you will partner with the Senior Director, Customer Engagement, Corporate Quality and Corporate Sustainability (CS) in driving the organization to achieve its Customer Engagement, Corporate Quality and CS goals which ultimately position Sierra Wireless to be the IoT partner of choice for wireless device-to-cloud solutions and deliver on our trusted-partner commitment to our customers.

You will drive the development and implementation of our Customer Engagement program to listen to the voice of our customers and provide meaningful feedback to internal teams, the Quality Management System to demonstrate our adherence to the ISO 9001:2015 standard and commitment to continual improvement, and the CS program in pursuit of our CS goals. This is a highly collaborative, fast-paced team that values organization, communication, and a spirit of continual learning.

Responsibilities

Customer Engagement




• Drive the Customer Experience philosophy throughout the organization
• Develop, execute, analyze and report on relationship and transactional NPS surveys.
• Establish mechanisms to bring detractor feedback to the attention of appropriate functional area and ensure corrective actions thereby ensuring a closed-loop process

Corporate Quality - Quality Management System and ISO 9001:2015




• Drive culture of quality across the organization
• As a Lead Internal Auditor, act as subject-matter expert on ISO 9001:2015 standard
• Provide QMS training to new process owners/auditees
• Drive the planning, scheduling, and executing internal and external audits:
• - Determine which QMS processes should be in the scope of the internal/external audits (based on previous external and internal audit findings, etc.)
• - Develop a cohesive agenda for internal and external audits including scheduling and notifying auditees
• - Participate in audits
• - Liaise with external service providers that provide the audit services
• Review and update Corporate Quality process documents
• Ensure QMS processes are maintained and being used appropriately by partnering with functional leaders

Corporate Sustainability - Research, develop and implement CS program




• Responsible Business Alliance (RBA):
• - Assist with maintaining our RBA certification including the internal audit process
• - Participate in RBA events/conferences and work groups to stay informed of developments in CS
• CS Goals:
• - Participate in annual strategic planning to maintain and update CS roadmap
• - Support goal owners with achieving their objectives and help manage the goal committees (agendas, terms of reference, meeting minutes, etc.)
• - Support the production of the annual CS report
• - Develop infographics and presentations to represent progress toward goals
• - Manage intranet site
• - Draft key messages to internal and external stakeholders

Other Assigned Duties




• Assist with developing communication that will enhance the workforce's knowledge of Customer Engagement, Corporate Quality, and CS initiatives.
• Provide direction and coaching to co-op students

Required Education, Experience & Skills

• Undergraduate degree in Business, Engineering, or related field
• 1 - 3 years' work experience in a fast-paced, preferably high-tech environment in Corporate Quality and/or Corporate Sustainability
• Lead auditor certification in ISO 9001:2015
• Ability to multi-task effectively
• Ability to influence stakeholders across the organization to meet goals
• Demonstrated advanced proficiency with the MS Office suite of productivity products especially Excel, Word, and PowerPoint
• Demonstrated proficiency with databases and ability to quickly learn to use new software tools
• Ability to establish and maintain effective working relationships with all levels
• Demonstrated ability to gather research, report and analyze findings, and present the data clearly so that it's easily understood
• Understanding of corporate sustainability laws, regulations, and directives
• High degree of attention to detail
• Ability to switch tasks easily

Desired Education, Experience & Skills

• Lead Auditor Certification in ISO 9001:2015

What We Offer

Our people are friendly, collaborative, and like to share their ideas and knowledge with one another. This creates an amazing environment where we learn from each other and innovate together.

Our Canadian benefits include paid vacation and sick days, extended health and dental insurance, vision care, life insurance, short-term and long-term disability, matching retirement savings program, and employee and family assistance programs.

Our Richmond headquarters offers a subsidized cafeteria, free parking, free shuttle service from Skytrain, a Wellness Program that includes activities and challenges to keep our minds and bodies active. We also host various social events throughout the year where we have fun and celebrate. Within our Global Inclusion and Diversity Program, our Employee Resource Groups provide opportunities for our people to support and champion Women in Tech, Emerging Professionals, Pride@Sierra, and Mental Health Awareness.

If you like working with a successful team, are looking for competitive salary and benefits, and the opportunity to represent a recognized and innovative brand, we'd love to have you join our team!

How to Apply

Please submit your resume online through our careers website using the "Apply" button below. If you are a job seeker with a disability and you need individualized support during the application or interview process, please leave us a note on your application form.

We thank you for your application and appreciate your interest in Sierra Wireless, however only shortlisted candidates will be contacted.