Job Description

Information Services Technologist

3 month full-time Term assignment then converts to on-call

The Surrey School District respectfully acknowledges that our schools reside on the traditional, unceded, and shared territories of Coast Salish peoples: The q̓ ícə̓ y̓ - Katzie, the q'wa:n̓?'ən̓ - Kwantlen and the SEMYOME - Semiahmoo First Nations, who have been stewards of this land since time immemorial.

Surrey Schools values an inclusive school district, where equity is deeply embedded and diversity welcomed. We are committed to creating and cultivating diverse, inclusive and barrier-free environments for all applicants, employees, students, and their families. We work to continuously grow and improve our practices, celebrate our differences, and empower people to promote positive change in our communities. Our identity, as Surrey Schools, is expressed in the shared values of openness, fairness and tolerance and recognize the importance of diversity of identity and thought. We are an equal opportunity employer and welcome applicants from all backgrounds.

Surrey Schools, recipient of the BC Top Employers and Canada's Greenest Employer awards, is the largest school district in BC and the second largest employer in Surrey. Spread across one of the fastest-growing cities in British Columbia, Surrey Schools provides quality education to over 77,000 students with 124 schools sites and a variety of other learning facilities, offering a broad range of innovative programs and services to support the learning of our students. The Surrey School District team of approximately 13,000 employees works tirelessly every day to ensure that children are getting the best start they can, providing the preparation to be our leaders of tomorrow.

The Information Services Technologist performs duties including system backups/restores,
telephone support, problem logging, acting as media and documentation resource, and
maintaining stocks of supplies, paper, ribbons, toner and inventory. In addition, an employee in
this classification will assist other staff in the performance of more complex work.

The Information Services Technologist may install and troubleshoot computer hardware, software,
network and peripheral equipment on mini and micro systems in offices and schools throughout
the District. The work of this employee involves operational tasks and some operational related
maintenance programming.

An Information Services Technologist works under close supervision and has varying degrees of involvement in the roles stated above and reports to the Senior Technologist and Management.

TYPICAL RESPONSIBILITIES

• Programming and Software Support:
• Researches processing problems and resolves programming or operator problems
• Maintains and revises operational systems programs, under the guidance of senior staff
• Recommends improvements to utility programs and operating routines for use in the computer system
• Prepares and maintains documentation, operating instructions and routines
• Assists in the day-to-day troubleshooting of hardware, software, and networking problems
• Installs, tests and maintains computer equipment and software at various locations throughout the District
• Identifies and documents hardware, limited software, limited networking and other problems
• Takes corrective action for the above, where appropriate, or obtains direction from superior
• Monitors and provides support for computer peripheral equipment to ensure full operational use is maintained
• Performs backups and restores operations as directed, to maintain data integrity
• Maintains and updates backup and other command procedures
• Maintains Information Services Inventory database
• Maintains orderly cleanliness in Computer room(s) and storage area(s)
• Prepares off-site storage and retrieval of data
• Cleans and maintains laser, line and dot matrix printers
• Places and monitors (to completion), service calls on defective equipment
• Liaises with service vendors
• Acts as a media and documentation coordinator for the Information Services Department.
• Provides technical advice, procedural information and support (in person and by telephone) to users of computer equipment in other departments
• Performs related duties, as required

JOB REQUIREMENTS: KNOWLEDGE, ABILITIES AND SKILLS

• Knowledge of multi-vendor networked environment
• Ability to impart technically oriented knowledge to users
• Communication and interpersonal skills
• Ability to follow logical processes and procedures for diagnosis of hardware and software problems
• Knowledge of systems procedures and how they apply to a business environment
• Physical ability to lift and carry heavy computer equipment and to crouch and bend when installing equipment
• Written and verbal English skills, including composition, grammar, punctuation and terminology related to the field
• Knowledge of the systems development life cycle and 3GL and 4GL programming languages
• Ability to write programming instructions and syntax, using structured programming techniques

TRAINING AND EXPERIENCE

Two year Diploma in Computer Information Systems from a recognized community college or technical institute or equivalent

One year of previous experience in a related field

OR

Combination of training and experience where the experience is extensive and directly related to the work

LICENCES, CERTIFICATES AND REGISTRATIONS

Valid BC drivers license.

This is a 3 month full-time Term assignment that will convert to an on-call position.

Qualified applicants can apply on Make a Future at https://bit.ly/3k0VVP9. The closing date for this position is April 17th, 2023 at 4pm.

Note: Faxed resumes will not be accepted. Successful applicants will be required to consent to a Criminal Records Search prior to employment. Only those applicants selected for interviews will be contacted. To all others, thank you for your interest.