Job Description

For more than 20 years Global Relay has set the standard and trends in compliant communications with our multi-award winning unified communications, data capture, and data analysis platform. We securely capture and manage the world's communications data and give its owners greater control and visibility to drive value and ensure compliance with the regulatory requirements of a large variety of industries and authorities.

We offer competitive compensation and benefits and all the other typical things you expect, but we are not your typical company. Global Relay is a career-making company. It is a place for big ideas, new challenges, and cutting-edge innovation. It is a place where you can make an impact.

Your Role:

The Cyber Security Operations Manager provides administrative expertise for the Cyber Security Operations Center activities, manages schedules for a team of employees, schedules 24 x 7 coverage, communicates company goals, policies, requirements, and deadlines to the team, motivates team members, provides assistance to management, including hiring and training, keeps management updated on team performance, and communicates concerns to management and team members.

Your Job:

• Manage a team of Cyber Security Specialists responsible for running day to day security programs
• Manage 24 x 7 schedule for resources in multiple time zones
• Assist with the team's hiring processes and new team member training
• Mentor and guide the professional and technical development of your team members
• Communicate job expectations, plan, monitor, appraise, and review job contributions
• Own your team's deliverables and product quality
• Minimize turnover and attrition for existing employees
• Help your team build relationships across functions and time zones to maintain team cohesion and morale
• Prepare and complete action plans, implement production, productivity, quality, and customer-service standards, resolve problems, complete audits, and identify trends
• Evaluate policies and procedures, analyze and improve organizational processes and workflow, and manage employee and space requirements
• Instill a spirit of continuous improvement in skills development, documentation, procedures, and expanding capabilities by leveraging automation
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures
• Develop and maintain process documentation, instantiating a culture of knowledge sharing, avoiding knowledge hoarding
• Manage equipment, consumables and software used by the team, including keeping detailed records, and advising management on ordering where necessary
• Conduct team meetings to update members on best practices and continuing expectations
• Provide encouragement to team members, including identifying areas for additional training or skills development
• Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance
• Communicate deadlines and goals to team members
• Help to develop project plans, establish and negotiate project timelines, coordinate project resources, and communicate with stakeholders
• Develop and maintain security Key Performance Indicators
• Develop strategies to promote team member adherence to company regulations and performance goals
• Participate in annual individual performance appraisals (IPAs) for team members
• Approve team members' time off requests
• Occasional travel to manage team collaboration activities
• Other duties as assigned
• Availability after hours for escalations

About You:

• 2+ years experience managing a technical team, preferably in a NOC or SOC or other 24 x 7 environment
• Experience using an internal and external ticketing system for ITIL-based incident, problem and change management
• Previous experience in troubleshooting day-to-day operational processes such as report generation, data verification, data correlation, etc.
• Excellent verbal, written, and documentation skills
• Methodical and creative approach to problem-solving
• Superior time management and prioritizing ability
• Strong relationship building skills
• Leadership and motivational skills
• Employee training experience
• Interviewing skills
• Customer service skills
• Negotiating skills
• Data processing skills
• Conflict management skills
• People management skills

About Us:

At Global Relay there is no ceiling. This is the land of opportunity for the energetic, intelligent, and driven people that make this company great. The combination of the right people in the right positions and a rapidly growing company means unlimited career potential.

You will receive the mentoring, coaching, and support that you need to reach your personal and career goals. You'll be part of a culture that promotes and rewards hard work and creativity and will grow into the new opportunities that are available to you.

We understand flexible work arrangements are important and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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