Job Description

For more than 20 years Global Relay has set the standard and trends in compliant communications with our multi-award winning unified communications, data capture, and data analysis platform. We securely capture and manage the world's communications data and give its owners greater control and visibility to drive value and ensure compliance with the regulatory requirements of a large variety of industries and authorities.

We offer competitive compensation and benefits and all the other typical things you expect, but we are not your typical company. Global Relay is a career-making company. It is a place for big ideas, new challenges, and cutting-edge innovation. It is a place where you can make an impact.

Your Role:

This position provides technical support of Global Relay's mission critical data center facilities, server environments and related infrastructure. This includes specification, installation, and testing of server and storage systems and peripherals within established standards, as well as development and maintenance of data center support systems such as automated system provisioning, asset tracking, space planning, cable management, equipment monitoring and maintenance. Activities require timely troubleshooting of hardware including servers, storage, use of monitoring application software and operating systems to monitor, diagnose and resolve unique, non-recurring problems. These responsibilities require independent and team-based analyses, initiative and good judgment, communication and problem solving while working with little supervision. This position is intended as a long-term position supporting Data Center equipment, not a transitionary roll into network administration or server administration.

Your Job:

• Assist operations staff with the installation, configuration and ongoing usability of servers, storage systems, peripheral equipment and software
• Work with vendor support contacts to resolve technical problems with computer, equipment and related software
• Maintain a well-organized list of inventories of all equipment and parts
• Receiving, unpacking, assembling, racking and cabling of servers, storage systems and related components
• Ensure facility is maintained to highest standards possible to ensure 100% uptime is achieved
• Escort and supervise mechanical and electrical contractors when performing maintenance and repair work to ensure work does not jeopardize system availability
• Perform rotating shift coverage to meet all support needs
• Willing to do shift work, including night shifts and emergency coverage
• Liaise with facilities staff to ensure system availability
• Continuously fine tune and improve monitoring systems configurations and alerts
• Work closely with the Operations team to ensure high availability of monitoring systems and supporting infrastructure
• Assist in 3rd party technical audits as needed
• Monitor alerts and triage hardware specific problems
• Do periodic red-light audits to monitor hardware health
• Destruction and disposal of retired and decommissioned equipment
• Perform firmware and software updates to servers

About You:

The successful candidate will ideally have a post-secondary degree or diploma in Computer Science or Engineering related disciplines or applicable experience. Experience in supporting servers and data center needs within a mission critical environment, or have an equivalent combination of education, training and experience is an asset

Essential qualifications include:

• Excellent judgement skills in making critical decisions
• Excellent interpersonal and communication skills in both verbal and written English
• Strong organization skill and initiatives
• Strong documentation skills
• Comfortable working under pressure in a fast-paced environment
• Resourcefulness in problem solving abilities
• Demonstrated knowledge of a large variety of server hardware configurations, able to assemble and repair server equipment
• Excellent cable management skills required. Pictures of previous cabling jobs would be an asset
• Experience working in a mission critical data center facility an asset
• Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment
• Ability to do repetitive tasks consistently and in a timely manner
• Good understanding of network architecture, design, and implementation an asset
• Previous experience working in an environment with formally structured change management process would be considered an asset
• Ability to work in a team environment as well as independently as needed
• Ability to learn on the go and take on additional roles and responsibilities
• Familiarity with HP monitoring tools and server support an asset
• Ability to lift and move large and awkward equipment safely
• Knowledge of electrical power distribution systems and how they are used in a data center an asset
• Familiarity with mechanical equipment systems (CRAC, CRAH, evaporative cooling) an asset

Working conditions:

Working conditions entail working in the following environments:

• Extended periods of work in Data Center spaces, which can be noisy and have temperature extremes
• Extended periods of standing and lifting
• Working on ladders and overhead

Physical requirements:

This position requires the ability to lift and carry 50Lbs, and has prolonged periods of standing

About Us:

At Global Relay there is no ceiling. This is the land of opportunity for the energetic, intelligent, and driven people that make this company great. The combination of the right people in the right positions and a rapidly growing company means unlimited career potential.

You will receive the mentoring, coaching, and support that you need to reach your personal and career goals. You'll be part of a culture that promotes and rewards hard work and creativity and will grow into the new opportunities that are available to you.

We understand flexible work arrangements are important and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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