Job Description

For more than 20 years Global Relay has set the standard and trends in compliant communications with our multi-award winning unified communications, data capture, and data analysis platform. We securely capture and manage the world's communications data and give its owners greater control and visibility to drive value and ensure compliance with the regulatory requirements of a large variety of industries and authorities.

We offer competitive compensation and benefits and all the other typical things you expect, but we are not your typical company. Global Relay is a career-making company. It is a place for big ideas, new challenges, and cutting-edge innovation. It is a place where you can make an impact.

Your Role:

The Windows Administrator - L2, is a key member of the Operations team and works closely with other System Administrators, Desktop, Security, and Cyber Security Operations Center teams.

The Senior Windows Administrator is responsible for the design, management, and support of our Windows environments, with a focus on corporate services for Exchange, Active Directory, and desktop management (GPO, SCCM, MDT, MSI re-packaging).

Your Job:

• Administer corporate Active Directory and Microsoft Exchange environments, act as a SME for other internal and client facing AD & Exchange deployments
• Develop, implement, and manage desktop management policies related to securing desktops, applying group policies, and deploying software
• Update documentation, write new procedures, and detail Exchange and Active Directory configurations
• Deliver timely and high quality incident resolution and post-incident analysis focusing on root cause, prevention, and knowledge transfer
• Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments
• Respond in a timely manner to Support and Operations cases related to Exchange, AD or other Windows Server issues
• Ensure all Windows systems operate with a high service availability
• Ensure that the corporate services adhere to our Business Continuity and Disaster Recovery Programs

About You:

• Minimum 3-5 years of direct experience with Exchange and at least 5 years of overall experience in IT administration and advanced computer support
• Technology infrastructure design, implementation and management including Microsoft Active Directory, DNS, DHCP, LDAP, MDT, and SCCM
• Ability to monitor, test and analyze system activities to ensure maximum performance, efficiency, and availability
• Ability to analyze system usage and plan for growth or increases in system capacity
• Ability to identify and resolve problems affecting systems performance, efficiency, and availability in a timely manner
• Ability to assess the need for any system reconfigurations (minor or significant)
• Extensive knowledge of Microsoft Exchange including experience with mailbox server failover and cluster management
• Extensive knowledge of Windows server, Active Directory, DNS, DHCP, DFS, DFS-R, File and Print Services, and GPO validation, management, and implementation
• Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshooting
• Comfortable with Microsoft Office applications including Microsoft Project and Visio with knowledge of Office Outlook features, configuration and troubleshooting
• Experience with troubleshooting & resolving complex technical problems, writes reports and creates documentation processes and procedures
• Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment
• Comfortable working under pressure in a fast-paced environment
• Excellent interpersonal and communication skills in both verbal and written English
• Strong organization skill and initiatives
• Resourcefulness in problem solving abilities
• Knowledge of IP phone systems would be considered an asset
• Microsoft MCSA, A+, or MTA certification would be considered an asset

About Us:

At Global Relay there is no ceiling. This is the land of opportunity for the energetic, intelligent, and driven people that make this company great. The combination of the right people in the right positions and a rapidly growing company means unlimited career potential.

You will receive the mentoring, coaching, and support that you need to reach your personal and career goals. You'll be part of a culture that promotes and rewards hard work and creativity and will grow into the new opportunities that are available to you.

We understand flexible work arrangements are important and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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