Job Description

For more than 20 years Global Relay has set the standard and trends in compliant communications with our multi-award winning unified communications, data capture, and data analysis platform. We securely capture and manage the world's communications data and give its owners greater control and visibility to drive value and ensure compliance with the regulatory requirements of a large variety of industries and authorities.

We offer competitive compensation and benefits and all the other typical things you expect, but we are not your typical company. Global Relay is a career-making company. It is a place for big ideas, new challenges, and cutting-edge innovation. It is a place where you can make an impact.

Your Role:

Do you love working with customers, have strong problem-solving or troubleshooting skills, and excellent attention to detail? Are you curious in nature, self-motivated, and take pride in your work? Join the Data Services team as an Administrative Assistant!

Data Services specializes in regulatory audit and ediscovery litigation support requests and ensures that historical data from a customer's legacy solution is migrated into Global Relay Archive. We are currently looking for analytical candidates with solid administrative experience and technical aptitude to join our bright, diligent and dynamic team.

The Administrative Assistant is a customer service role that focuses on requests related to data going in and out of customer archives as well as assisting customers with the management of that data. You will become a subject matter expert in data management and related services (e.g. Data Imports, Data Exports) within financial and compliance-regulated industries.

Your Job:

• Provide exceptional first-class assistance while helping customers manage their data within their archive
• Perform project coordination and administrative duties such as answering phone and email requests, CRM data entry, and billing
• Organize, analyze and validate data, reports and agreements
• Escalate urgent customer issues, bugs, and requests (analyzing, summarizing, and proposing plan of action)
• Present solutions to our customers' needs based on Global Relay's policies, procedures and technologies
• Must be available for the occasional evening or holiday shift to ensure 7x24x365 department coverage

About You:

• Post-secondary education; undergraduate degree or equivalent experience
• Minimum of 1 to 2 years of experience in a dynamic office environment desired, but not essential
• Previous administration experience with the ability to manage multiple projects simultaneously desired, but not essential
• Excellent attention to detail and ability to work within defined legal policies and procedures
• Strong written and verbal communication in English
• Excellent time management skills
• Prior experience of Microsoft Office (Outlook, Excel), Salesforce and Confluence(Jira) applications preferred

About Us:

At Global Relay there is no ceiling. This is the land of opportunity for the energetic, intelligent, and driven people that make this company great. The combination of the right people in the right positions and a rapidly growing company means unlimited career potential.

You will receive the mentoring, coaching, and support that you need to reach your personal and career goals. You'll be part of a culture that promotes and rewards hard work and creativity and will grow into the new opportunities that are available to you.

We understand flexible work arrangements are important and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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