Job Description

For more than 20 years Global Relay has set the standard and trends in compliant communications with our multi-award winning unified communications, data capture, and data analysis platform. We securely capture and manage the world's communications data and give its owners greater control and visibility to drive value and ensure compliance with the regulatory requirements of a large variety of industries and authorities.

We offer competitive compensation and benefits and all the other typical things you expect, but we are not your typical company. Global Relay is a career-making company. It is a place for big ideas, new challenges, and cutting-edge innovation. It is a place where you can make an impact.

Your Role:

This role is carried out onsite at our Gastown office location.

We're looking for an energetic, detail-oriented individual with superb customer service skills to join our growing administration team. As an Office Assistant you will provide comprehensive administrative support to the daily processes and business operations of our fast-paced organization.

The role requires a resourceful individual who is energetic, adaptable, logical, tech-savvy, and works well independently but thrives in a team environment; someone who enjoys learning, building relationships, and possesses good business acumen.

The role may require you to work on statutory holidays.

Are you up for the challenge?

Your Job:

• Ensure that visitors/clients are greeted and directed appropriately upon arrival, and adhere to office security procedures upon check-in
• Maintain office appearance and cleanliness; provide assistance and support for Global Relay team members in daily operations including the cleaning and organizing of meeting rooms, supply stations, the lounge and cafeteria
• Liaise with office janitorial and building maintenance for facility cleaning and repair
• Manage office supplies and equipment, including supplies inventory, ordering and distribution; invoice reconciliation
• Order and set up catering for client meetings
• Perform office tasks such as handling a high volume telephone switchboard, calendar management, data entry, filing, generate reports and presentations and mail distribution
• Perform administrative duties in Salesforce CRM software and other software systems such as data entry, client file updates, and ensuring data accuracy
• Compose external correspondence to Global Relay customers and Partners
• Support various departments in coordinating meeting and training schedules, circulating agendas and training materials
• Various job-related duties as projects arise, such as event management

About You:

• Diploma/certificate in Office Administration, or relevant work experience
• Ability to speak and write English fluently and possess excellent interpersonal and communication skills with excellent telephone etiquette
• Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook)
• Exceptional time-management, organizational, and prioritizing skills with great attention to detail
• Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities
• Ability and maturity to exercise tact and discretion, and can be entrusted with confidential information
• Good judgment to proactively and independently solve problems and make sound decisions
• Goal oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning
• Comfortable working under pressure in a fast-paced environment
• Proven ability to handle challenging situations with integrity, empathy and sincerity
• A friendly, "can-do" attitude and customer focused approach

Please note: submitting a cover letter in addition to your resume is highly encouraged for this role.

About Us:

At Global Relay there is no ceiling. This is the land of opportunity for the energetic, intelligent, and driven people that make this company great. The combination of the right people in the right positions and a rapidly growing company means unlimited career potential.

You will receive the mentoring, coaching, and support that you need to reach your personal and career goals. You'll be part of a culture that promotes and rewards hard work and creativity and will grow into the new opportunities that are available to you.

We understand flexible work arrangements are important and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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