Latest Release of ResponseTek:CEM Includes Visualization Tool
Tuesday, December 2, 2008
Company Profile
|
Follow Company
Vancouver, BC, December 2, 2008--(T-Net)--ResponseTek, a leading provider of customer experience management software, today unveiled a visualization tool that allows companies to manage and respond to customer experiences through keywords used in customer feedback.
ResponseTek Comment Visualization weights keywords that appear in customer feedback, providing companies real-time insights into the quality and frequency of customer-generated comments and concerns.
“We’ve always focused on making customer feedback actionable and auditable, especially qualitative, open-ended feedback,” said Syed Hasan, ResponseTek CEO. “With comment visualization, we’ve added an important piece of the puzzle – accessibility. Reporting on and understanding customer concerns and issues from unstructured feedback is very important in today’s economy. Rather than making promises around future product releases, we’re giving our clients these product innovations today, so they can understand and respond to the needs of their own customers more effectively than ever before.”
“Unlike survey data, unstructured customer feedback can come with reporting challenges,” said Gord Elder, Product Group Director at ResponseTek. “Comment visualization is a very powerful way for large companies to see broad themes that are affecting the customer experience. Our clients can see issues cropping up across their client base in real-time, and immediately work on resolutions.”
Comment Visualization was introduced as part of today’s ResponseTek:CEM Fall 08 software release, along with a series of other reporting and workflow management enhancements. Further innovations focusing on the management and analysis of unstructured data will follow in 2009.
For more information on ResponseTek:CEM and its Fall ‘08 release, call 1-866-484-2900 (toll-free in North America), or +1 (604) 484-2900 (toll worldwide).
About ResponseTek
ResponseTek is the leader in on-demand Customer Experience Management (CEM) solutions, transforming the voice of the customer into actionable business intelligence. ResponseTek provides its groundbreaking CEM solutions to Global 1000 corporations, including AAA, Aon Corporation, HSBC, lastminute.com, and Sabre. ResponseTek is headquartered in Vancouver, Canada, with offices in Toronto, Canada and London, UK.
Media Contact:
Colin Stein
Director of Marketing
+1 (604) 484-2900 x242
colin.stein@responsetek.com
www.responsetek.com
Company Snapshot |
|
ResponseTek Networks Corp
Vancouver, BC (InfoTech)
70 Employees In BC (210 Total)
Founded: 1999
As a 2015 Top Small & Medium Employer in Canada, ResponseTek is the leader in enterprise CEM software solutions. World market leaders in finance, telecommunications and retail trust ResponseTek to drive millions of customer interactions every week.
|